Supermate support

Sometimes, even an expert needs to rely on a mate. Our technical specialists understand the complexities of administration - and they're here to help you with training and support.

We offer a free training plan for SuperMate clients including a simple three step process to let you discover, play and share as you learn.


Step 1 – Discover
We have a library of training videos, demonstrating how to use the various features to get you up to speed in no time.

Step 2 – Play
Learn SuperMate at your own pace in a sample environment - where you can learn all about our software and how to get the most out of it.

Step 3 – Share
Participate in weekly webinars, where you can raise questions about the training and learn from others along the way.

Want something more personalised?
Once you're a client we offer consulting and on-site delivery which can be tailored to your specific needs. Contact us at to discuss your requirements.

We continue the partnership supporting your team each year
You can seek comfort in the fact you’ll be supported by a team of experts who have many years’ experience working in superannuation and with SuperMate, so you and your business can get your questions answered quickly. As the superannuation industry evolves, we will help you come up to speed with new features through release notes, which are published in an easy and digestible format.
SuperStream is a government reform aimed at improving the efficiency of the superannuation system. New data standards which are part of the SuperStream reform require superannuation funds to accept employer contributions and other information from employers electronically. These new data standards apply to ALL superannuation funds, including SMSFs.

For more information on SuperStream, please click here to visit the ATO’s website.

SuperStream for SMSFs
Starting 1 July 2014**, SMSFs will be able to accept employer contributions on behalf of members in a manner that complies with the new SuperStream Data and Payment Standard^. To operate under the new standard, Trustees of an SMSF that receives employer contributions## will need an Electronic Service Address (ESA) and software to manage the SuperStream message data. Fund Members will need to provide their fund's ABN, bank account and ESA to their employer.

How can help?
SMSFflow will support the receipt of SuperStream information automatically from your employer, providing you with a simple, efficient and FREE solution to the new standards. To find out more about SMSFflow powered by superMate™ click on any of the options on this page.

More Information...
** Employers with at least 20 employees will be required to meet new data standards for superannuation contributions made on behalf of employees from 1 July 2014. Employers with fewer than 20 employees have until 1 July 2015 to comply. ^ The Federal Government has recently announced all superannuation funds will have until 1 July 2015 to comply with the new standard. ## Related employers contributing to an SMSF are not required to comply with the new standards.