Should your Audi vehicle be damaged in a collision, we want to help ensure that you have access to a repair facility that meets not only our high standards for workmanship, integrity and safety, but your standards as well. Take a moment to familiarize yourself the contents of this page. It can assist you with the police, your insurance company and your repairs. It also provides valid reasons why Audi Authorized Collision Repair Facilities are recommended for your Audi collision repair.
In the event of a collision,
the following suggestions may assist you.
Stop - no matter how minor the collision - in a safe, well-lit area.
Notify the local police. Ask for an ambulance if necessary.
Have your driver's license, registration and insurance information ready
when the police arrive.
Write down the names and phone numbers of any witnesses and information of the injured, if any.
Use your phone's camera or carry a camera in the glove box to document
the vehicles and the scene.
Audi Authorized Collision Repair Facility.*2
Notify your insurance company.
Why you should demand repairs
by an Audi Authorized Collision Repair Facility.
Eligible customers receive complimentary towing to the facility via
Audi Roadside Assistance.
Audi Genuine Parts for all repairs help maintain the original performance
and integrity of your Audi.
Limited warranty covers all Audi Genuine Parts.*3
Audi trained repair technicians use factory-approved procedures that help
produce safer repairs and get you back on the road in less time.
These facilities have made extensive investments in Audi specified tooling
to help ensure that their technical staff has the right tools for all repairs.
Only Audi Approved Aluminum Repair Facilities are factory-authorized to repair
Audi ASF® aluminum construction.
First-quality repairs help maximize vehicle value.
Limited lifetime warranty on paint repairs through OEM paint suppliers.*4
Your rights as a customer.
Whether you financed the purchase of your Audi or you are leasing it, collision insurance is required. This helps protect you and the finance company by helping to ensure sufficient funds are available to repair the vehicle in case of a collision. Certain consumer rights are included with the purchase of an automotive insurance policy.*5
The insurance company must provide you a copy of your policy. Read it carefully to make sure you understand your rights under the terms of the policy.
You may cancel or change insurance at any time. You don't have to wait your policy is up for renewal.*6
While an insurer may recommend a repair facility, you have the right to decide where to have your Audi repaired, unless that right is limited by your insurance policy.*7
Insist that your insurer and repair facility agree to the use of Audi Genuine Parts and Audi approved repair procedures to make all repairs.*7
By choosing an Audi Authorized Collision Repair Facility,*2 you help ensure that the correct parts and procedures are used to repair your Audi.
Our collision center will provide you with a computerized estimate or work with your own insurance estimate to restore your Mercedes-Benz and, above all, your peace of mind to a pre-accident state. From the smallest shopping cart ding to a major auto collision claim, we at Mercedes-Benz of Chandler are committed to work closely with your insurance company to see that you are provided with nothing short of the highest quality repair.
Free computerized estimates
Expert collision repairs utilizing factory Mercedes-Benz OEM parts
Expert color matching and paint finishing
Computerized state of the art unibody frame alignment
Computerized wheel alignment using factory Mercedes-Benz specifications
Work closely with your insurance company to minimize your inconvenience and maximize your satisfaction
Towing service available
Local shuttle service
Rental car pick up and drop off
Quality control inspection after repairs are complete
Lifetime warranty on paint and bodywork
Available Upon Request
Complete vehicle detail service
Paint-less dent removal
Alloy wheel repair and refinishing
Windshield stone chip repairs
Window tinting (Check your local state laws for window tinting regulations. Mercedes-Benz of Chandler is not responsible for any summons due to window tint violations.)
What To Do in Case of an Accident
It can be extremely stressful, but remember that accidents do happen. It is very important that you remain calm and, if possible, check to see if any other involved party is injured and in need of medical attention.
Call the police in order to file an accident report. This is especially important if the accident was not your fault. Filing a police report doesn’t require you to also file an insurance claim, but in the event that you need to do so, can be very helpful.
Call the Mercedes-Benz of Chandler Collision Center
We will guide you in making the proper decision, like whether to file a claim or not, if you should go through your insurance provider, or file with the other party’s insurance company. At Mercedes-Benz of Chandler, we work with all insurance providers, arrange for a rental vehicle for you, and guarantee all repairs we make.
If your car is not drivable and needs to be towed away
Write down where your vehicle is being towed to. We will make arrangements to have your vehicle brought to our collision center the next day. We can then begin our assessment where we find and pass along areas of damage to your insurance adjuster.
It is your legal right to choose where your vehicle will be repaired — not the insurance company’s
It is illegal for an insurance company to steer or attempt to dictate where your vehicle can or must be repaired. Your vehicle is not generic and is in fact one of its kind, this is where Mercedes-Benz of Chandler surpasses your average auto repair shop. Our collision center specializes in Mercedes-Benz vehicles, amongst others; equipped with the latest technologies, tools and equipment, we will confidently restore your Mercedes-Benz to factory specifications.