Thanks once again for all you have done to ensure that my auto purchase experience was exceptional. From the moment Jim and I first walked into your show room, I knew this was the place where I would find the car I had been searching for. I had exhausted my search in Tucson and decided to look in the Phoenix area. When you assured me that you and your service team stood behind every car you sell or service, it seemed genuine, but I didn't fully understand what that meant, until after I drove my new pre-owned BMW 325 Ci convertible for a few days. I have owned only one other pre-owned auto and that was a private purchase, having always been wary of "used car dealers." The shakedown cruise from Tempe back to Tucson went perfectly. spent the next several days sporting around T-town with the top down, and my joy in driving my new car increased.
Then the unexpected happened, my "check engine" light came on. I feared the worst. But, when I phoned the service department, and spoke with Andrew, your service representative, he was very professional and assured me that Autohaus would make whatever repairs were required. I brought my car back up to Tempe the very next day. I was informed that whatever repairs were needed would be performed under my buyer's warranty, and my car was promptly taken care of. Andrew even drove me over to the shopping mall so that I didn't have to spend the whole time in your waiting area while the repairs were being made and the car was completely checked out. I had come prepared to spend the day in the waiting area and was equipped with snacks and plenty of reading material. However, browsing the Tempe Mall actually allowed me to complete a few errands!
I was very impressed when I learned that upon installing a new electric thermostat value and tank vent solenoid, your mechanic uncovered a crack in the water pump pulley. As a precaution, a new water pump and pulley were also installed at this time. All under warranty. Wow!
I am extremely pleased with my buying experience at Autohaus International. I look forward to many enjoyable driving miles ahead.
Just a note of thanks for your continued diligent work and unmatched expertise! Kudos especially to Josh and Rob, recently as once again, right on diagnosis saved me from unnecessary aggravation. Hope you'll enjoy the coffee. See you soon.
Brian Goodyear, AZ.
I just wanted to drop a note to tell you how impressed and pleased I am with the quality of the people you have chosen to work at Autohaus.
As you know, I have rather in -depth automotive background having worked in senior management at VW AG in Wolfburg, Germany. Being a "car guy", the quality of the cars I drive has always been high on my list of priorities. I feel lucky to have found your organization.
I purchased my 2001 Carrera from you in July of 2005. The car has been excellent and only the normal "wear and tear" items have ever required service. This brings me to a specific point about Autohaus.
Gary and his service team are outstanding. Every time I have brought in my car, Gary has done an excellent job of making sure my car was serviced to my satisfaction. As I know quite a bit about the mechanical side of cars, I can tell you that Gary's knowledge is excellent and he is a very capable and genuine mechanic. Porsches are not easy cars to master and Gary's depth of their systems, design and intricacies is par excellence.
I have every confidence that when I bring in my car to his department, he will solve the issue and do it in a timely and friendly manner.
I look forward to continuing my support of Autohaus.
I've been bringing my Boxster S and Benz E500 for the last 2.5yrs to Autohaus for service and these guys are great. The service adviser (Josh) is awesome. He explains the repairs required in details and help you figure out what is best for your vehicle and how to manage the timing of the repairs. They have saved me lots of bucks. The two Mechanics are awesome too. Same ones repair every time I bring the vehicles and they know the cars very well. They are detailed to the max and are perfectionist. The manager is very friendly. I never experienced a bad scenario to really figure out how passionate he is to support customers but he is very friendly and constantly send me coupons. They are very cost conscious. If you want a great service for your vehicles than I strongly recommend them.
I use iAutohaus for all 4 of my imports. They have serviced my Lexus LX 470, Acura Legend, MB SL500 and Land Rover Defender. They are regularly 40% cheaper than their respective dealer counterparts and their work has always been great. I use Josh in service and his communication is stellar. After diagnostics, he always calls and emails me a quote prior to beginning any work. They have always been honest and on time. Been using them for 2 years and no plans to stop.
At Greulich's, we offer a 100% satisfaction guarantee because your satisfaction is our top priority. Our ASE certified technicians will repair your vehicle with the highest level of skill and integrity and we offer an industry leading 24 month/24,000 mile Nation Wide Warranty to back it up.
We are family-owned and operated, and have been serving in the auto industry since 1977. We pride ourselves on exceptional customer service and quality workmanship.
I called ahead to check to see if Greulichs does car inspections for Uber and Lyft, come to find out they do. I inquired about getting mine done and how soon it could be done. They told me to come right in and the price. I came to the store and was greeted right away. The service area was very clean and well kept. The waiting area was comfortable and had drinks and a tv to view as my services was getting done. I asked about future services and was given a price right away. And they were very reasonable. While they were inspecting my car, they noticed the tire wear was off and pointed out I am in need of a alignment and how much it would cost. I really appreciated knowing the price and also knowing that I was not pressured into getting an alignment that day. I was in and out within the time frame I was given. And I would highly recommend them to anyone who asks. I found the key element in this establishment was Customer Service. Thank you all for your fast, friendly and true customer service.