Gm collision center

Genuine GM Collision Parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision Parts are the best choice for your auto body repair to ensure that your vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM Parts can help maintain the GM New Vehicle Limited Warranty.
It’s your vehicle. You can choose Genuine GM Parts and be confident that the repairs have been made using manufacturer-recommended parts. Don’t settle for alternatives such as recycled parts to repair your vehicle. These are not Genuine GM Collision Parts. While, in most cases, the parts are from undamaged sections of the vehicle, the origin and history of these parts are unknown. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Why take chances with your collision repair? With Genuine GM Parts installed by the Certified Service experts, you can rest assured you’re getting the best quality collision and auto body repair available for your vehicle.

Aftermarket collision parts may also be suggested to repair your GM vehicle. These parts are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty.

It is your right to have your vehicle restored to pre-crash condition. That means insisting on original replacement parts from your vehicle’s manufacturer. Many insurance policies limit compensation for collision repair through the use of aftermarket collision parts. These aftermarket parts do not provide the same level of original fit, form, and function as GM Collision Parts. Check your insurance policy now for Original Equipment Manufacturer parts usage. If genuine parts are not specified, request a policy that states only GM Original Equipment Manufacturer parts will be used to repair your vehicle.

If another party's insurance company is paying for the auto body repair, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you have control of the repair and parts choices, so insist on Genuine GM Parts.

Remember, you have a choice. You can either choose genuine parts made by the original manufacturer, or you can choose imitations of those parts made by other companies. Not only can these imitations compromise your vehicle’s safety performance in subsequent collisions, they may also diminish your vehicle’s resale value down the road. When you have the damage repaired at your local GM auto body center using only Genuine GM Parts, you get the peace of mind of proper equipment and quality replacement parts. When it comes to collision repair and auto body repair, it just makes good sense to turn to the GM-trained Certified Service experts.
Why Genuine GM Air-Bag System Parts After a Crash?
Collision repair and auto body repair professionals should always use extreme caution when performing repairs to a vehicle’s Supplemental Restraint System (SRS), which includes air bags. GM Original Equipment does not support the use of any used, salvaged, or imitation parts for SRS collision repair. Only new, genuine GM-warranted parts should be used in repair because of the critical nature in the design of air-bag systems.

GM Original Equipment Air Bags:

Comply with Federal Motor Vehicle Safety Standards (FMVSS)
Provide assurance of quality, fit, and function
Always install new air bags for safety
Genuine GM Sheet Metal Parts
Sheet metal helps reflect the beauty of a newly repaired vehicle. Using GM Original Equipment sheet metal parts helps ensure that you are restoring a damaged vehicle to its pre-collision condition. GM sheet metal parts are carefully packaged and shipped in boxes specifically designed to protect and preserve primed surfaces to help reduce prep time.
Genuine GM Hoods, Fenders, Doors and Decklids:

Feature perfect fit and function
Are engineered with the same materials and tolerances as the original part
Are made with GM sheet metal parts, which:
- Are designed to crush correctly in a collision – Non-Original Equipment parts may not crush to GM crash-testing standards
- Are made with strong, corrosion-resistant steel coatings
- Are formed or stamped for added strength
- Feature placement of welds and adhesives based on test data
- Follow the full electrocoat primer (ELPO) process
Genuine GM Fascias, Grilles, and Bumpers
GM Original Equipment Manufacturer fascias, grilles, and bumpers help restore the original look of a vehicle where it counts most — up front. Of course, safety is another important factor, and nothing is compromised.
GM Original Equipment Fascias:

Are designed to accommodate the latest collision-avoidance technology sensors
Are primed and ready to install right out of the box
Have less risk for paint peel vs. recycled options
GM Original Equipment Grilles:

Are available with active air shutters as a complete assembly
Are always perfectly matched to vehicle trim level
GM Original Equipment Bumpers:

Feature GM Original Equipment fit and finish for faster installations
Are matched to correct trim level for the vehicle
Have all safety system functionality integrated into each bumper
Are plug-n-play with fully wired license-plate lamps and park-assist sensors when
Auto Body Repair and Collision Repair
Structural Parts
GM uses materials such as Ultra High-Strength Steel (UHSS) and aluminum to help meet more stringent crash-worthiness requirements and improve vehicle performance, while limiting or reducing overall mass.

GM Original Equipment Pillars, Bumper Bars, and Supports:

Are designed to retain vehicle’s original structure
Are replaceable in sections to allow for only needed repairs
Are made with materials that are the exact specs and standards of the original
Are equipped with bolt-on crashboxes to simplify repairs
Are made to maintain vehicle safety systems when professionally installed
Provide peace-of-mind for shop owners and repair technicians
What Are the Advantages of Ultra High-Strength Steel?
Increased body rigidity
More resistance to corrosion
Improved strength-to-weight ratio
Genuine GM Lighting and Interior Parts
GM Original Equipment Parts are identical to production units and made to fit right the first time, to help restore your vehicle’s showroom look.

GM Original Equipment Manufacturer Headlamp and Tail Lamp Assemblies:

Feature housing and carrier that are the same as the original
Feature quick, trouble-free installation right out of the box
Meet GM lighting performance, durability, and reliability requirements
Comply with Department of Transportation (DOT) requirements
GM Original Equipment Manufacturer Interior Parts:

Feature color matched to trim level
Offer sets and kits for common replacement parts
Feature assemblies, wiring harnesses, and safety systems built in to most
Your GM dealer has all of your interior parts needs covered.

In the event your Cadillac CT6 is damaged, we want to ensure that you have access to a repair facility that meets our standards and is equipped to properly repair your vehicle.

The Cadillac Aluminum Repair Network will work to protect your vehicle’s integrity, with the goal of restoring it as close to pre-collision condition as possible. In the event of a collision, you will have all the support you need to get your vehicle to a Cadillac dealer. With OnStar* service or Roadside Assistance,** we will help you in finding the nearest Cadillac Aluminum Repair Network facility.

All Cadillac Aluminum Repair Network facilities use genuine parts that are backed by GM. Technicians at Cadillac Aluminum Repair Network facilities have extensive training in the proper use of Cadillac-approved repair equipment, tools, and repair procedures to ensure repairs meet our standards. These facilities undergo annual verification inspections to ensure technicians are properly trained, required equipment is in place and utilized, and Cadillac-recommended repair procedures are followed.

Restore your vehicle to its pre-collision status with the professionals of the Cadillac Aluminum Repair Network. To view a list of participating facilities, click here.

Click here to learn more about the Cadillac Aluminum Repair Network.

In the event of a collision, and if there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash.

Active Protection Plan OnStar** account holders have access to a comprehensive, in-vehicle system that can connect to a live Advisor for emergency, security, navigation, connection, and diagnostic services. With Automatic Crash Response, the built-in system can automatically connect you to help in the event of a crash, even if you cannot ask for it. GPS technology is used to identify the vehicle location and can provide critical information to emergency personnel. The Advisor is also trained to offer critical assistance in emergency situations. You can push your OnStar button or call 1-888-4-ONSTAR (1-888-466-7827) to speak to an Advisor. For more information, visit

Visit for vehicle availability, details, and system limitations. OnStar acts as a link to existing emergency service providers. Not all vehicles may transmit all crash data.

General Tips
1. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and phone number.

2. Choose a reputable collision repair facility for your vehicle. Whether you select a Chevrolet, Buick, GMC, or Cadillac dealer, or a private collision repair facility to fix the damage, make sure you’re comfortable with your choice.

3. Remove any valuables from your vehicle before it’s towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.

4. If possible, call your insurance company from the scene of the accident. They’ll walk you through the information they’ll need. If they ask for a police report, don’t worry. Just call or go to the police department’s headquarters and you can get a copy of the report.

5. You’ll need to gather the following important information from the other driver:

Driver’s name, address, and telephone number
Driver’s license number
Owner name, address, and telephone number
Vehicle license plate number
Vehicle make, model, and model year
Vehicle Identification Number (VIN)
Insurance company and policy number
General description of the damage to the other vehicle
6. If you have a question about your estimate, don’t be afraid to ask for an explanation. Reputable shops welcome this opportunity. The only way to make sure you get Genuine GM Parts is to ask for them yourself. Ask your insurance agent and collision repair facility representative if your vehicle will be repaired with Genuine GM Parts. If the answer is yes, then you’ll be getting the value, safety, endurance, and peace of mind you expect. If they say imitation parts might be used, you have the right to refuse them. It’s your choice.

A pickup traveling 40 mph plowed into Tim Kip's Jaguar XJ last fall, days after he bought the $80,000 aluminum-body sedan. The financial planner from Plant City, Fla., wanted to get rid of the car, even though he loved it.

"I asked the insurance company if they would total it," Kip said. "Then I tried to get the dealer to take it back on trade."

The car was crunched from the rear doors back. The repair bill topped $22,000. Kip worried that the body shop would not be able to return his car, with just a few hundred miles on its odometer, to showroom shape.

But the independent body shop — a certified Jaguar Land Rover collision-repair facility — brought the XJ back to its pre-crash condition. Kip says he's satisfied with the repair.

It's that kind of automotive angst that General Motors hopes to avoid among its customers with the scheduled introduction next year of a collision certification program for its dealerships and independent repair shops.

The program comes at a time when GM is increasing its use of lightweight materials and, like other automakers, adding electronic safety equipment.

Often the vehicle brand pays the price for improper repairs after collisions. Ford Motor Co. says nearly half of its customers who got rid of their car or truck after an accident did so for repair-related reasons — and worse, they changed brands.

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John Eck, GM's collision manager, customer care and aftersales, says the intent of the automaker's new certification program is "to focus on the repair of the vehicle."

"We want to ensure the repair facility is following the repair procedures, doing the necessary scanning and calibration, checking for recalls and ensuring the appropriately trained repair technicians are actually doing the work," Eck told Fixed Ops Journal.

"We want every Chevrolet, Buick, GMC and Cadillac restored to pre-crash condition," he added. "It's about safety and brand loyalty."

A GM spokesman declined to say how the automaker plans to market the new program to customers.

Expanding to other brands

GM already certifies body shops to work on two of its cars: the Chevrolet Corvette, which has a fiberglass body, and the Cadillac CT6, which uses GM's mixed-materials manufacturing combination of aluminum, high-strength steel and magnesium.

On the CT6, chassis parts are joined with riveting, bonding and, in some areas, welding. GM expects to use that manufacturing system for the next generation of its full-size pickups, the Chevrolet Silverado and GMC Sierra.

Eck says results of the CT6 and Corvette certification programs have helped GM develop collision-repair standards for its other brands. GM had informal discussions with insurance companies in developing the new certification program, he adds.

GM says it will require dealerships and body shops enrolled in the program to scan accident vehicles before and after repairs. Scanning with a specialized tool identifies trouble codes in a vehicle's powertrain and safety systems. It also alerts body shop technicians when a component, such as a rear backup camera, is not properly calibrated.

Who should pay for scans has been a source of contention for some repair shops. Joe Hershey, body shop manager at Bill Brown Ford in suburban Detroit, says nearly every procedure on a repair order for a wrecked vehicle includes a line item and a billable charge submitted to an insurer.

But automakers, including GM, and insurers often expect body shops to perform scans as part of the repair process. That rankles shop techs who work on commission, Hershey says.

Eck says GM's scanning mandate will make sure repairs are done properly.

"Because of [vehicle] electronics today, and not knowing what happens in a collision, pre- and post-scanning needs to be done to ensure that the car is properly calibrated," he says. "We simply say, if you are going to fix it right, this is what you should be doing."

The wreck of this Jaguar XJ raised owner Tim Kip’s concerns about repair quality.
Watching techs

In addition to the required scanning, Eck says, GM's new program establishes procedures that require technicians to perform only the repairs for which they are trained and certified.

"Other OEMs have developed a great framework, and we want to build on that," Eck says. "It's one thing to have a welder who is certified. It's another thing to make sure the certified welder is doing the welding for that vehicle.

"We want to push the industry to make sure that not just the tools, training and facilities are in place, but that [repairs are] being completed" by a properly certified technician, Eck adds.

The cost to become a GM-certified collision-repair center will vary, Eck says.

If body shops "already have the tools and other things that are going to be part of our requirements, they'll be good to go," he says.

"But if they don't and choose to be in this program, obviously they will have a different financial [responsibility] to make up."

Enrollment will open in early 2018. Independent body shops that become GM-certified collision-repair centers will work with the automaker's aftermarket sales force.