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    Legal aid advice

    Telephone legal advice is available for preliminary information, advice and referrals. Advice is usually restricted to a client’s basic legal rights and obligations about a particular situation. If the problem is too complex or too lengthy for a phone call, the client will be offered an appointment at a Commission office or referred to other sources of assistance.
    Country callers from within South Australia can use the Legal Help Line to contact the Adelaide office for the cost of a local call. For clients unable to attend an appointment in person, a telephone advice appointment can be booked and any relevant documents can be emailed or faxed to us.
    Free legal advice is available to any person on most legal matters. The role of the legal adviser is to identify the client’s problem, to inform the client of their rights and obligations and to help them understand what course(s) of action can be taken. The adviser may also draft letters for clients where appropriate.
    Examples of the areas on which we can offer advice are:
    All aspects of family law including referrals for child support advice and dispute resolution.
    All aspects arising from domestic violence such as applying for or defending intervention orders, the criminal justice process, family law matters, child protection matters, credit, debt and housing matters and immigration matters
    Criminal law — in particular, minor offences where there is no risk of imprisonment such as traffic matters. We can also provide assistance with guilty pleas, negotiations with police prosecutions and liaison with the duty solicitor service.
    Assistance with legal aid applications
    Minor civil claims
    Debts and bankruptcy
    Motor vehicle accidents — in particular, property damage claims and assistance for uninsured drivers
    Neighbour and fencing disputes
    Consumer issues
    Unfair dismissal applications
    The Adelaide office has specialist legal advisers who can provide advice and assistance with some Centrelink matters.
    A family law and child support advice service to prisoners is available by telephone and interview.
    The Commission employs both lawyers and paralegal staff as legal advisers. Paralegal staff come from a wide range of backgrounds and have legal training. The Advice Service deals with a wide range of both legal and non-legal problems and clients are often referred to alternative service providers where appropriate.
    For professional reasons, legal advisers cannot give a second opinion if the matter is already being handled by another solicitor. However, we may be able to give general advice to clarify a matter.
    Making an appointment
    Appointments can be made at our Adelaide office or any of our suburban and regional offices, including Elizabeth, Port Adelaide, Noarlunga, Mount Barker, Port Augusta and Whyalla. See Contact Us for a list of office contact details. For people living in or near Murray Bridge the Commission offers an outreach appointment service on a fortnightly basis.
    For people living in other regional areas, a telephone advice appointment can be arranged by calling the Legal Help Line on
    1300 366 424 and asking for advice phone back assistance. One of our advisers will then contact you at the appointed time to discuss your problem.
    All appointments are for 30 minutes. Where an interpreter is required a longer appointment will be booked.