Don's Body Shop, Inc. is a family owned and operated company. For over 35 years, we have provided quality auto body repair in Olathe, Kansas. Our professional services are available for all makes and models of domestic and foreign vehicles. Additionally, we are a direct repair facility for many major insurance companies.
Our goal at Don's Body Shop, Inc. is to provide you with a quality repair backed by a lifetime warranty to ensure 100% customer satisfaction. Our expert technicians are trained to follow best repair practices paying specific attention to detail so that you leave with a repair that exceeds your expectations. As a leader in our industry, we take pride in using environmentally friendly based products such as waterborne paint.
Please browse our website for more information regarding our available services, view our picture gallery and/or read testimonials written by our customers. Visit Tow Lot to view upcoming online auctions, which are open to the public.
The answer is No. You do not have to go to the preferred repair center. The vehicle owner has the option to choose the repair center. You simply need to state to the insurance claim adjuster that you have an auto body repair center that you choose to use. The process from there varies from insurance companies. With many companies they will send out an appraiser to inspect damage and start the process. Some companies will accept a copy of the damage report from the repair center along with photo for their review. In any case the vehicle owner always has a choice.
Will the paint match?
The complexities of today’s colors and materials has never been more challenging.That is why Don’s Auto Body refinish technicians are certified by the Axalta refinishing process, which includes written standard operating procedures and annual testing of knowledge. The investment in training, equipment and materials has never been more important. Because of this investment Don’s Auto Body is able to offer a limited lifetime warranty on all refinish repairs. This continuous training in color technology ensures customer satisfaction.
Is it necessary to get multiple damage reports (estimates)?
A damage report is very important part of the repair process. It should list all the visible damaged items and specify whether it will be replace or repaired and the associated cost to perform that operation. If someone else is paying (insurance, or a third party) to have your damaged vehicle repaired you are required by state law in Missouri to get one damage report. If the paying party disputes the repair cost it is their responsibility to secure a second or any additional damage reports. As with any other major service you have performed we recommend that you ask many questions and check with friends and family for referrals before deciding. Don’t let price be the only factor in your decision.
To whom and when do I pay my deductible?
The deductible amount is determined by the policy holder at the time of the policy purchase. Most insurance deductibles are payable at time of service to the service provider. Vehicle collision deductibles are usually paid to the repair center when you take delivery of your vehicle. If you are unsure of your deductible amount for an auto claim you can contact your agents office for any information or look on your insurance card. It is always a good idea to check your deductible amounts before you need them. Different types of claims have different deductibles.
I was told you are a “preferred shop” for my insurance company. How can I be sure you’re not working in their best interest and not mine?
In many cases the preferred shop that belongs to the network offers some type of saving to the insurance company. The best way to assure your best interest is to ask a lot of questions about what is being done to your vehicle and what other options may be available. Ask why one way of repair verses another? Ask about the warranty. Is it good even if you leave the current insurance company? What does it cover and for how long? I recommend that you ask your friends or co-workers if they have had any experience with the repair center. Also the BBB is a source for information. You can always call a couple of insurance agents in the area to see if they have any feedback. Many agents are the first to hear if there is a concern. Call an agent that does not represent the company paying for the claim. It’s your car, you should feel comfortable with the repair center. If you are not, ask for a different repair center.
Don’s Auto Body is proud to be part of the fast growing community of St. Charles. We have enjoyed our first 46 years of service in the same St. Charles location and we’re looking forward to our continued success in serving our clients in their late model collision repair & refinishing needs for years to come. In celebrating our third generation in the collision repair industry our commitment to quality and customer satisfaction remains the number one priority. Don’s Auto Body looks forward to the opportunity to serve you and your collision repair needs. Please give us a call today and we will satisfy your concerns.
We Specialize in…
Late Model Collision Repair & Refinish
Rental Car Assistance
Paintless Dent Repair (PDR)
Written Damage Reports
Insurance Claims Assistance
Pickup and Delivery Available
Minor Scrape and Scratch Repair
Fender Bender Repair/Replace Service
Structural Panel Repair/Replace Service
Ongoing Training and Certification
ASE CertifiediCar Gold Class CertifiedAt Don’s Auto Body we understand that technology and the collision repair industry is continually changing. We work hard to ensure that our staff are trained on the latest repair technologies and management practices. Don’s Auto Body undergoes annual testing to maintain its certification as an iCar Gold Class certified collision repair shop, as well as regular training and certification through ASE — the National Institute for Automotive Service Excellence.