I hit a pothole driving about 55 mph, front left side collapsed sends me all over the road bends the axle, rips the upper ball joint out of upper control arm, tears up brake line, breaks grill clips, and blinker light. USAA is telling me the ball joint breaking away from control arm is wear and tear and not from the pot hole.
Related: Usaa - Adjuster Review from Matthews, North Carolina
It is impossible to get ahold of the adjuster who is working on my claim. And when you, he tells me he will get with the physical damage team. The physical damage team will not call me back. It is now 3/27/15 and my car is still at the approve shop they told me about (Collision Works of Shawnee).
To anyone needing insurance or auto body work, do not use these two. They are both rude and incompetent.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Usaa. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Usaa.
Check out the best and the worst companies in Loans and Mortgages category for more informed decision or compare Usaa to other companies on our site.
Collision Works of Shawnee opened its doors to the public in 2006 and is the second location for the parent company. Since that time the company has grown significantly, but it is still known for offering a friendly atmosphere for customers, as well as offering the best technology available for vehicle repair.
Brad Sudderth has managed this location for the past 2 years. Before that time, Brad managed the original Collision Works location, located in Del City, for more than a decade. This seasoned store leader has seen it all in his 20 plus years in the auto body industry. It is this experience that helps ensure that customers auto body repair needs are addressed properly and handled in timely manner. Brad leads a staff of friendly auto body and paint professionals who have the skills necessary to ensure a quality repair. They strive daily to make each car in the shop look as though the auto accident it has been through never happened.
Our collision specialists not only work hard on your vehicle, but they put forth many hours annually to stay up on the latest in automotive repair technology. Our techs take iCar training and certification courses every year in order to understand the ever changing needs and manufacturer guidelines your vehicle’s make and model must meet during the repair process. We never stop at mediocre, this repair facility is not only iCar Gold Class certified, but it also boasts many manufacturer specialized certifications as well – all in an effort to ensure you receive the best repair possible.
Come into our shop located on Harrison just South of I-40 in Shawnee. Here you will always be greeted with a smiling face by a professional ready to help you get your car back to its pre-accident condition.
Real reviews from real customers
Our reviews and ratings only come from real customers who've had their vehicles repaired by an auto body shop.
These real customers rate and review an auto body shop based on a number of factors affecting their experience.
Did You Know?
Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.