Cigna health insurance

Global health cover for organisations in Africa

With more than 50 years of market leadership in providing worldwide medical insurance and servicing more than 200,000 members in Africa, Cigna has unmatched experience and knowledge in this region. We have a solid infrastructure into place that includes local case managers in South Africa and Kenya, a new office in Kenya and an outpatient direct payment network with local health care providers.

A healthy partnership starts here

With this regional knowledge, experience and resources, we are well-positioned to offer a specifically designed product for globally mobile, key local and third-country nationals staff in Africa: Cigna Africa.

Cigna Africa is a benefits package with a wide range of benefits and different levels of cover, allowing you to choose from 5 comprehensive plans.
How to Subscribe
The insurance premium for the Basic medical insurance scheme provided by Cigna can be either at your expense or paid by your national funding authority or by the EUI.

Your Cigna Basic medical insurance is paid by your national funding authority if you receive a grant from Austria, Belgium, Bulgaria, Ireland, Latvia, Poland, Portugal, Sweden and the United Kingdom, The basic premium will be paid by the respective national grant authority through the Institute. Some funding authorities also provide an insurance cover for dependent family members of their scholarship holders. For more information on your insurance conditions, please contact Michela Menicagli, Grants and Welfare Officer, Academic Service.
Your Cigna Basic medical insurance is at the expense of the EUI if you are a EUI scholarship-holder (EUI doctoral fellowships, EUI 4th year grants, EUI project-funded grants), or if you are a 1st year researcher funded by the Italian Ministry of Foreign Affairs and International Cooperation in the framework of the «Grants for Foreigners» Programme. For more information on your insurance conditions, please contact Michela Menicagli, Grants and Welfare Officer, Academic Service.
In all the other cases where the medical insurance is not paid by the funding authority, the insurance subscription is at the expense of the EUI member. The relevant procedure (enrolment and payment) must be dealt directly with Cigna by sending an email to eui@cigna.com or iue@cigna.com
Online Platform (Personal Reference Number, Username and Password)
All EUI active members eligible for subscribing to Cigna receive an email from the insurance company with a Personal Reference Number and information on how to proceed with the enrolment. If your medical insurance is paid by your funding authority, the enrolment is automatic but you can, nevertheless, access your personal area to verify your details, to enroll your dependents (if applicable), and/or to subscribe to the Cigna Supplementary Insurance scheme at your expense.

If your basic medical insurance is not paid by your funding authority, the enrolment is at your expense and facultative. The insurance subscription and payment procedure is to be carried out directly with Cigna through the Online Platform, following the instructions you receive from the company.

Insurance Cards
Policyholders are entitled to receive an insurance card. An electronic version of the card can be requested by sending an email to eui@cigna.com or iue@cigna.com.

Insurance Coverage and Reimbursement Conditions
Medical expenses are reimbursed according to the Table of Benefits.

N.B. You are advised to read carefully the clauses regarding the ceilings of reimbursements.

How to Request a Reimbursement
The reimbursement of medical expenses must be claimed within 12 months from the date stated on the medical bill:

Online Reimbursement Procedure
The online claim for reimbursement of medical expenses is available only after your enrolment has been completed. To submit an online claim, please access your personal Cigna account (under ‘Claims’).

N.B. When claiming reimbursement online, you are advised to keep a copy of your claim form and the originals of your medical bills for at least two years.

Reimbursement Procedure by Postal Mail
If you have subscribed to the Cigna policy but are not yet in possession of a Cigna card, personal reference number and/or password, you can still claim your reimbursement by post.

Please download, complete the Cigna Claims Form nd send it, together with the originals of your medical bills to: Cigna • P.O. Box 69 • 2140 Antwerpen • Belgium

N.B. You are advised to keep a copy of the request form and of all medical bills for at least two years.

Insurance Certificates
Cigna Plan members can download an Insurance certificate through their personal Cigna account (under ‘My plan’).

For more specific health insurance certificates please contact by email the Academic Service.